Shipping policy
Effective date: July 13, 2026
Orders completed on another retailer's website
Many Eco Home Office product links lead to Amazon or another independent retail platform. For those purchases, the platform and seller identified at checkout control shipping cost, carrier, delivery estimate, tracking, address changes and delivery claims. Review their current terms before placing the order.
Direct Eco Home Office orders
The remainder of this policy applies only when your order confirmation identifies Eco Home Office as the seller of record.
Free standard shipping
Eligible direct orders delivered within the contiguous United States receive free standard shipping. Any exception, surcharge or unavailable destination will be shown before the order is accepted.
Processing and delivery estimates
Direct orders are normally processed within 1–2 business days, excluding weekends and U.S. federal holidays. Small parcels may ship by USPS Ground Advantage and typically arrive 3–5 business days after carrier acceptance. USPS publishes a 2–5-business-day service standard for Ground Advantage; delivery dates are estimates rather than guarantees.
Oversized desks, chairs and other furniture may exceed postal limits and ship through another parcel carrier, supplier delivery service or freight carrier. These shipments may require additional handling or transit time. The carrier and current estimate will appear in the order confirmation or tracking notice when available.
Tracking and split shipments
When tracking is available, it will be sent to the email address used for the order. Multi-item orders may arrive in separate packages and on different days without an additional standard-shipping charge.
Addresses and delivery locations
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if a correction is needed; changes cannot be guaranteed after processing begins. Availability for Alaska, Hawaii, U.S. territories, APO/FPO addresses, PO boxes and destinations outside the United States is determined at checkout and may involve different carriers, charges or transit times.
Delays
Weather, peak-season volume, carrier disruptions, address problems and other events outside our control can delay delivery. If Eco Home Office cannot ship a direct order within the stated time, we will provide the options required by applicable law, which may include agreeing to a revised date or cancelling for a prompt refund.
Missing, damaged or marked-delivered packages
If tracking shows a delivery that you cannot locate, check the delivery area, household members and carrier notices before contacting us. For a missing or visibly damaged direct shipment, email info@ecohomeoffice.com promptly with the order number, tracking number and photographs when relevant. Keep the product and packaging while the carrier claim is reviewed.
Questions
For direct-order shipping questions, contact info@ecohomeoffice.com. For an Amazon or other marketplace order, use the retailer's customer-service process.