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Desks, chairs, lighting and office tech for a better workspace

Refund policy

Effective date: July 13, 2026

First identify the seller of record

If you completed checkout on Amazon or another retail platform, the cancellation, return and refund terms of that platform and the seller identified at checkout apply; manufacturer warranty terms may also apply. Eco Home Office cannot authorize a return, issue a refund or access a third-party order. Follow the instructions in the retailer's order history or confirmation email.

Direct Eco Home Office orders

The remainder of this policy applies only when your order confirmation identifies Eco Home Office as the seller of record.

30-day return window

You may request a return within 30 calendar days after delivery. For a preference-based return, the item must be unused, unassembled and in substantially the same condition in which it was received, with its original packaging, accessories, manuals and proof of purchase. These condition rules do not limit remedies for an item that arrived damaged, defective or incorrect, or any right that cannot legally be waived.

To begin a return, email info@ecohomeoffice.com with your order number, the item you wish to return and the reason for the request. Wait for return authorization and shipping instructions before sending anything. Unauthorized returns or packages sent to an unapproved address may be refused.

Items that cannot be returned

  • Gift cards and downloadable or digital products.
  • Personalized, custom-made or made-to-order items.
  • Items marked final sale or non-returnable before purchase.
  • Products that have been used, assembled, altered or damaged after delivery.
  • Items missing original parts, accessories or packaging.
  • Any additional category that applicable law permits us to exclude and that was clearly disclosed before purchase.

Damaged, defective or incorrect items

Inspect your order promptly after delivery. If an item arrives damaged, defective or different from what you ordered, contact us as soon as practical and include photographs of the product, packaging and shipping label. When the claim is accepted, Eco Home Office will provide an appropriate remedy and cover reasonable authorized return shipping. Manufacturer warranty rights may also apply.

Return shipping and original delivery charges

For a preference-based return, such as a change of mind or incorrect size selection, the customer is responsible for return shipping. A prepaid label may be offered and its cost deducted from the refund. Original expedited, freight or other non-standard delivery charges are not refundable unless the return resulted from our error or applicable law requires otherwise.

Large furniture may require coordinated carrier pickup. Do not arrange freight or oversized shipping without written authorization.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. If approved, we will initiate the refund to the original payment method within 10 business days after receiving the return, for the eligible merchandise amount less any disclosed deductions. Financial institutions may require additional time to post the credit.

Exchanges and cancellations

The fastest way to replace an eligible item is normally to complete an authorized return and place a new order. Cancellation requests are not guaranteed because processing may begin shortly after an order is submitted. If the order has already shipped, the standard return process applies.

Consumer rights

This policy does not limit any warranty, cancellation, refund or other consumer right that cannot legally be waived.