Return Policy

Eco Home Office Return Policy

Shopping for your home is meant to be fun, so don’t be shy about mixing things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

A few items can’t be returned, including:

Clearance items (unless damaged or defective)

Gift cards

Personalized items

Items marked “Non-Returnable” on the sale page

Items purchased as part of a bundle at a discounted rate, e.g. “5 for $25” (unless the entire bundle is returned)

Items you have already assembled

Ready to start a return? Visit our Returns Center.

Refund Options

You can return an item for a refund to your original payment method or in the form of Store Credit (minus return shipping costs). We also offer pickup services for an additional fee. Learn more about our easy online return process.

Modified Return Policies

Our return policy is slightly different for some products and special-occasion purchases:

Mattress Return Policy

Every mattress comes with a 100-Night Free Trial. Try your new mattress for up to 100 nights, and if you’re not in love, contact us to arrange a free return. You can return or exchange a mattress once per order.

Large Appliance Return Policy

You can return a large appliance within 30 days of delivery as long as it hasn't been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.

When your appliance arrives, please take the following steps:

1) Check the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once your appliance is installed, it can’t be returned.